Privacy Policy

Last updated: 15 January 2026

This Privacy Policy describes how velonexia.top ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website velonexia.top or use our food cost forecasting services.

Data Controller Information

The data controller for your personal information is:

  • Company: velonexia.top Lda.
  • Registration Number: 856973241
  • VAT Number: PT853614972
  • Address: Rua Garrett 261, 1044-077 Lisbon, Portugal
  • Email: [email protected]
  • Phone: +351 218 220 027

Data Collection

We collect the following types of personal data when you interact with our website and services:

Information You Provide Directly

The data we collect includes information you voluntarily provide when contacting us or using our services:

  • Name and contact details (email address, phone number)
  • Company or restaurant information
  • Messages and enquiries sent through our contact forms
  • Service preferences and requirements
  • Business data provided for forecasting analysis

Automatically Collected Information

  • IP address and browser information
  • Website usage data and analytics
  • Device and technical information
  • Cookies and tracking technologies data

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent:

How we use your information depends on the services you request and your relationship with us:

  • To provide food cost forecasting services and analytics
  • To respond to your enquiries and provide customer support
  • To communicate about our services and business updates
  • To improve our website functionality and user experience
  • To analyse website performance and user behaviour
  • To comply with legal obligations and protect our business interests
  • To develop and improve our forecasting methodologies

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: For marketing communications and non-essential cookies
  • Contract: To provide our forecasting services and fulfil our obligations
  • Legitimate interests: For website analytics, service improvement, and business communications
  • Legal obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

  • Service providers who assist with website hosting, analytics, and business operations
  • Legal authorities when required by law or to protect our rights
  • Business partners for joint service delivery (with your consent)
  • Professional advisors such as lawyers and accountants

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy:

Our data retention policies ensure that personal information is kept only as long as necessary for business and legal requirements:

  • Contact enquiries: 3 years from last communication
  • Client data: Duration of service relationship plus 7 years for legal compliance
  • Website analytics: 26 months (Google Analytics default)
  • Marketing data: Until you withdraw consent or 3 years of inactivity
  • Legal and accounting records: As required by Portuguese law

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Your rights include the ability to control how we process your personal information:

  • Right of access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a portable format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent for specific processing activities

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

For privacy-related enquiries, you can contact us through multiple channels:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) or your local supervisory authority.

This privacy policy is governed by Portuguese law and the General Data Protection Regulation (GDPR).